Return and Refund Policy | EAB PRO – Easy Accounting Book PRO

This Return and Refund Policy applies to purchases and subscriptions made for EAB PRO – Easy Accounting Book PRO, provided by Shisoft Technologies.

EAB PRO is a digital software service. No physical product delivery is involved unless separately agreed in writing.

1. Digital Software Service

EAB PRO provides accounting software access, subscription services, setup support, and related digital services. Access details are usually delivered electronically through the application, website, email, phone, or direct customer support.

2. Returns

Since EAB PRO is a digital software product/service, physical returns are not applicable. Once software access, account activation, setup, training, or digital service delivery has started, it may not be treated like a returnable physical product.

3. Refund Eligibility

Refunds may be considered only in the following cases:

Duplicate payment was made by mistake.
Payment was charged but the service was not activated.
Incorrect amount was charged due to a technical or billing error.
Service could not be provided due to an issue from our side.

4. Non-Refundable Items

The following payments are generally non-refundable:

Completed monthly or yearly subscription periods.
Setup, customization, training, migration, or implementation charges after work has started.
Renewal payments where the customer continued to use the service.
Payments made for third-party services, SMS charges, payment gateway charges, or hosting-related costs.

5. Subscription Cancellation

Customers may request cancellation of future subscription renewals by contacting us. Cancellation stops future billing where applicable, but already-used subscription periods are not normally refunded.

6. Refund Request Period

Refund requests should be submitted within 7 days from the date of payment. Requests submitted after this period may be rejected unless required by applicable law or approved by us.

7. Refund Processing Time

Approved refunds will be processed to the original payment method where possible. Processing time may take 7 to 14 business days, depending on the payment gateway, bank, or card provider.

8. How to Request a Refund

To request a refund, please contact us with your name, phone number, email address, payment date, amount paid, and reason for the refund request.

9. Contact Us

For return, cancellation, or refund questions, contact us at shifan1085@gmail.com or 076 836 7262.